Frequently asked questions

Just as the title says, here they are and if you don’t find what you are looking for, just use the form below, or DM in Instagram (link in the footer)

What is Herblandia.com?

Herblandia is an online shop that sells unique, one-of-a-kind handmade plaster animal figures, all painted by Herb himself.

How do I buy a Herbie?

You can buy a Herbie (or more) by placing an order through the online shop. Just add the Herbie to your cart 😉

How are the Herbies made?

Every Herbie is made by hand by Me and goes through different stages. Firstly sketching, sculpting and molding. After that mixing the plaster, casting, demolding, and curing. Then sanding and priming to finally paint and varnish the finished piece.

What are Herbies made of?

Herbies are made of high-resistance gypsum plaster, just like the kind used in the film industry for sets and props. They’re painted with water-baseed acrylics and finished off with a water-based satin varnish.

Why do Herbie prices vary?

Well, it depends on the Herbie. Some are small, some are big. Some are simple, some are more complex. The prices reflect the time, skills, and materials I need to create your Herbie.

Remember, each Herbie starts as a pile of dust and goes through several stages before it gets to your house 🙂

Do you have stock inventory?

No, I make each figure to order, so there I have no stock inventory. Sometimes, if time allows, I do try to prepare some Herbies in advance between orders. If your lucky, maybe your Herbie can get to you sooner.

Do you make personalisations?

If time allows, I try to accept personalisations of the Herbies, like adding custom colors, a name, or a short message (if it fits). For more information on the process and prices, check out this page.

Please contact me before you make you order.

Do you take other commissions?

I love a good challenge, so it depends on the commission. They may take at least 4-6 week. If you’re interested, fill out this special form with all the details. Incomplete forms will take longer to answer (if at all).

How long does it take to receive my Herbie?

It takes about 2 weeks for me to carefully craft and paint each Herbie. Some of the natural processes like curing and drying cannot be speed upped. And shipping typically takes another 2-5 business days (depending on the season), so allow about a month from the time you place your order until you receive your Herbie in the mail.

I will stay in touch and provide an estimated delivery time after you place your order.

Is there a warranty or return policy?

A: Herb stands behind the quality of his work, and each figure is made with the utmost care. If there is any issue with your figure, please contact Herblandia to discuss a resolution.

Do you ship to my country?

Yes! I ship internationally from Porto, Portugal.

Shipping rates are calculated based on order weight and will be shown at checkout after you provide your address.

Europe

< 100 gr = 4€

< 250 gr = 6€

< 500 gr = 8€

< 1000 gr = 14€

< 2000 gr – 20€

 

Rest of the world

< 100 gr = 7€

< 250 gr = 9€

< 500 gr = 14€

< 1000 gr = 22€

< 2000 gr = 30€

If you place multiple orders  under the same name & address, if not already shipped, I will combine the shipping and refund you the overage.

Remember: You are responsible for any customs and import fees of your country that may apply.

where is my Herbie?

Regular orders are processed in 5-7 days, while personalised orders might take longer (I’ll give you an estimate).

I have to exclude some weekends and public holidays because although the Herbies never get tired, I do and have to rest too!

Depending on where you are located, shipping may take anywhere from 1–6 weeks. Unfortunately that time estimate is out of my control.The registered package is shipped with CTT (Portugal’s mail service).

If your  Herbie doesn’t find you in 6 weeks, please contact me to figure out what’s up.

What if my Herbie arrives damaged?

Oh no! Contact me immediately and I do my best to make it right.

i didn’t find what i was looking for 🙁

No problem! Just e-mail me (thisisherb@herblandia.com), dm me on Instagram or use this simple form right here.